Terms of Service
All transportation operated by Scuttle Shuttle, LLC, is subject to the following Terms of Service. By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: scuttleshuttle.com/termsofservice.html. By agreeing to these terms of service, you also confirm that you understand how our service works. Reservations for transportation are valid only for the time and date specified. Reservations must be made through our website. Scuttle Shuttle is not responsible for unused reservations or costs incurred as a result of customer error.
Scuttle Shuttle to the Airport
For reservations to the Birmingham-Shuttlesworth Airport (BHM), Scuttle Shuttle customers should select a shift time that allows them to be at the airport well in advance of their flight depature time. It is the customer’s responsibility to be ready and waiting to depart outside of the pickup location as indicated on our Routes page. Customers who are hotel guests can seek assistance from the from the hotel desk staff in locating our designated pick up spot. Failure to arrive do so will inhibit our ability to provide service and will result in forfeiture of fare.
The customer should include the “Day of Travel” phone number in the event the driver (“Operator”) calls for assistance during the pickup process. Operators are not required to call this phone number in advance of the pickup, however. Failure to provide a contact number for the day of travel may prevent our ability to provide excellent service.
Scuttle Shuttle from the Airport
Please note that if you book a reservation from BHM, this does not mean a van will be waiting for you when you arrive. Due to security considerations, most airports do not allow vans lined up at the curb. However, the van will be waiting close by in a “cell phone lot” at the airport. The scheduled pick up times at the BHM airport are listed on our website on the "Routes" page. and will be available during the time of reservation as well. We offer a range of pick up times, however, there may be a nominal wait for your shuttle pickup time at the airport.
Service Advisories
At times there may be delays and changes to normal operations due to severe weather and traffic incidences. Whenever possible, Scuttle Shuttle will notify customers in advance.
Travel Times and Delays
Scuttle Shuttle is not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances such as Acts of God. Under such conditions, Scuttle Shuttle reserves the right to cancel and refund reservations in advance of the scheduled pickup.
Unlike direct transportation, shared ride travel typically takes longer as customers wait for fellow passengers to load or unload. In addition to being affected by other passengers sharing the ride, travel time is dependent on geography, weather condition, time of day, and traffic conditions. Because of these variables, we cannot provide an exact travel time.
Cancellation Policy
Reservations cancelled or changed less than 24 hours prior to pick up are non refundable. This includes bookings made within 24 hours of pickup time.
Flight Cancellations & Delays
Failure to cancel your Scuttle Shuttle reservation in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays and cancellations may qualify for refund when a replacement reservation is made.
User Error
Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. Before paying for reservations, patrons have the opportunity to review and change the information selected during the reservation process. Scuttle Shuttle is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications. Confirmation emails are provided at the time of booking.
Luggage & Personal Items
Limitations on Compensation Following Service Failure
Where it is determined by Scuttle Shuttle to be company fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or through other means.
Limitations on Compensation Following Missed Flights
When it is determined by Scuttle Shuttle to be company fault, Scuttle Shuttle may provide compensation not to exceed $100.00 per person for domestic flights and $200.00 per person for international flights. Meals and other expenses are not covered as part of reimbursement for delays or missed flights. Scuttle Shuttle does not assume any responsibility for lost income or potential income, and other losses resulting from missed professional or personal functions. When traveling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to handle unexpected delays.